Your Guests Check Out. We Take It From There.
Partner services for hotels, B&Bs and property managers in Rome. Advena is Rome’s Host & Guest Center — and hotels are Hosts too. We become your invisible back-office for everything that happens after checkout.
Services for Accommodation Partners
Lost & Found Shipping
We collect forgotten items from your reception and ship them worldwide, keeping the guest updated.
Luggage Storage Overflow
Send your early arrivals and late departures to our Pantheon hub for secure luggage storage.
Guest Experiences & Tours
Offer curated Rome experiences and tours to your guests, white-label or on referral.
Transfer Coordination
Reliable airport and harbor transfers for your guests, arranged with trusted local drivers.
How It Works
Zero workload for your staff.
Guest needs something
A guest forgets an item or needs a service after checkout.
One WhatsApp message
Your reception sends us a single WhatsApp message. That’s it.
We handle it
We collect, pack, ship or assist the guest directly.
Confirmation & tracking
You get confirmation and tracking. Zero workload for your staff.
Who Pays
Flexible models that fit your property.
Guest pays directly
The most common model: the guest pays for the service, at zero cost for the hotel.
Monthly invoicing
Prefer to centralize? We invoice the property monthly with proper fattura for businesses.
Why Advena
Physical hub near the Pantheon
10+ years in Rome hospitality
Multilingual local team
24/7 online assistance
Become an Advena Partner
Tell us about your property. We’ll get back to you with a tailored proposal.